Earlier this month, Gruden CEO Todd Trevillion spoke with iStart about the importance of streamlining processes utilising technology efficiencies in an economic crisis.
Here’s what he has to say:
What I’m hearing from clients is all about how they can work smarter by the use of technology efficiencies across the whole company. You’ve got reduced headcount, work is being dumped on someone’s desk, how do you deal with it?
When it comes to process and workflow, clients are asking how to use technology to eliminate human touchpoints. The problem is typically that they have new initiatives to deliver, but no more headcount.
The article also went on to discuss Gruden’s approach to finance and insurance companies trying to grapple with the strain of the current financial climate.
Gruden deals with finance and insurance companies, where, Todd says, these issues are focused around signing up customers. Gruden uses products from the Adobe suite (“flex” and “livecycle”) to take care of the back-end and tie the two together.
“Adobe flex is a smart way to create intelligent forms that are easy to complete and so make for a nice user experience. Rather than have people step through a series of buttons, you have everything on one screen. This results in a much higher completion rate,” says Trevillion.
The forms are made even less daunting by only including important information, and by being nicely presented. This saves on staff time, as customers are effectively doing some of the work. Dashboards are then included in the back-end, so staff can see the current status of start up at any time.
Essentially, the possibilities of Adobe Livecycle are exciting in terms of increasing operational efficiencies via technology implementations. Here at Gruden, we’ve been working hard in conjunction with Adobe to help our clients get the most out of Flex and Livecycle, assisting them in weathering the storm of the global financial crisis and improving efficiencies long-term.
If you’re interested in a demonstration of Adobe Livecycle or would simply like a little bit more information as to whether it’s the right solution for your business, give the Gruden switchboard a ring and ask for Adam or Philippa. No pushy sales spin, we’ll simply assess if it’ll be a good fit for your company and give you the information you need to make an informed decision.
